Privacy Policy
Last updated: 24 October 2026
EARNEXA is a rewards and games application. This Privacy Policy explains how information is processed to operate user accounts, synchronize progress, provide games, rewards, ads and offers, protect the reward system from fraud, process withdrawal requests, send notifications, and improve app reliability.
Information we may process
- Account information such as user ID, sign-in email where applicable, display name, avatar, language and country.
- Game and rewards information such as EXC, gems, vouchers, level, game progress, achievements, referrals, wheel/reward counters and transaction history.
- Withdrawal information you choose to provide, such as your PayPal email, gift card delivery details, bank/IBAN or USDT receiving details, the account holder name and the withdrawal status. Withdrawals are reviewed and paid manually.
- Support messages you send from inside the app, together with your player number, so we can answer you.
- Device and app information needed for notifications, security, crash reporting, analytics, App Check and fraud prevention. This includes the app version, device model, whether a VPN or proxy is active, whether the device appears to be rooted or an emulator, and a one-way hashed (SHA-256) form of the Android ID used only to detect multiple accounts on the same device. The raw Android ID never leaves your phone.
- Network information: the IP address of requests to our servers may be checked with an IP reputation service (proxycheck.io) to detect VPN or proxy use. Only the country and the VPN/proxy result are stored.
- Advertising and offer interaction information processed by advertising and offer providers, including Google AdMob and any offerwall, survey or game partners enabled in the app. Google AdMob may use the device advertising ID; you can reset it or opt out of personalized ads in your Android settings.
Why we use information
- To create and operate your account and keep account progress synchronized across supported devices.
- To calculate, record and protect rewards, prevent duplicate grants and investigate suspicious or abusive activity, including multiple accounts, VPN/proxy abuse and reversed partner offers. Rewards from partner offers may be held for a confirmation period before they become withdrawable.
- To process manual withdrawal requests and notify you about their status.
- To provide optional rewarded ads, other configured ads, offers and surveys.
- To send service, security and account notifications.
- To diagnose crashes, technical failures and performance issues.
Service providers and data sharing
EARNEXA uses third-party service providers that may receive or process the information necessary to provide their services. These providers may include Google Firebase services (Authentication, Firestore, Cloud Functions, Cloud Messaging, Analytics, Crashlytics and App Check), Google AdMob, Google Play services, and offerwall or partner services enabled in EARNEXA.
Information is shared with these providers only as needed for authentication, app functionality, analytics, crash reporting, fraud prevention, notifications, advertising, offers, surveys, and other enabled features. Their processing is also governed by their own terms and privacy policies.
Data security
Reward and withdrawal-sensitive operations use server-side controls and audit records. Access to administrative functions is restricted to authorized administrators. Secret payment-provider credentials are not stored in the mobile application.
Retention and deletion
We retain information only for as long as reasonably necessary to operate EARNEXA, protect users and the reward system, resolve disputes, prevent fraud, and comply with applicable legal or security obligations.
You can request deletion from inside EARNEXA under Settings → Delete account and data, or through the public deletion page linked below. After a deletion request is verified and completed, the EARNEXA account identity and associated application data are deleted. Limited security, fraud-prevention, audit, transaction, or legal records may be retained only where legitimately necessary and for no longer than required.
Children and age requirements
EARNEXA is intended for users aged 18 or older. Withdrawals are only available to adult users. EARNEXA is intended for users who meet the minimum age and consent requirements applicable in their country and under Google Play rules. EARNEXA is not designed to circumvent parental consent, age restrictions, or other legal requirements. Where local law requires parental or guardian consent, users must obtain that consent before using the service.
Your choices
You can control language, sound, vibration and notification preferences inside the app. Rewarded ads are optional actions selected by the user in exchange for the stated in-app reward. You may also choose not to use optional offer or survey features.
Contact
For privacy, account or support questions, contact EARNEXA at ceo@earnexa.app or use Help & Support inside the EARNEXA app.